Implementation Manager
Location: San Francisco (Hybrid - in-office 3+ days/week in downtown SF)
About Billables AI
Billables AI is building the AI-powered operating layer for professional service firms, and we're starting where the pain is deepest: the legal industry. Our platform automates the manual overhead that slows lawyers down, bringing together intelligent timekeeping, work activity capture, and operational visibility so firms can understand how work happens and build a more efficient, profitable practice. The best work happens when people aren't buried in administrative burden, and that's exactly the problem we're solving.
Named Legal Tech Company of the Year by Law.com in 2026, Billables AI is one of the fastest-growing companies at the intersection of AI and legal technology. Our team brings together expert AI researchers and veteran startup builders who know how to move fast, build with conviction, and deliver software that sits at the core of how our customers work and generate revenue. Based in San Francisco, we empower everyone on the team to drive meaningful work end-to-end.
About the Role
Billables AI is transforming how law firms capture time and revenue through purpose-built AI. As we scale, we’re looking for an Implementations Manager who will own the journey from signed deal to successful go-live, running kickoff, configuration, and firm onboarding across our practice management partners. This is a coordination-heavy role, not an engineering-heavy one. Success means keeping three parties moving in the same direction: the firm, the software partner, and our own team. You’ll be the person who takes a new firm from kickoff call to fully live, knows the expected path of an integration well enough to recognize when it’s off track, and keeps six-plus concurrent implementations moving without letting anything slip silently.
What You'll Do
Own new customer implementations end to end: kickoff, configuration, training, and go-live
Coordinate stakeholders across the firm, the billing platform partner, firm IT, and our internal support and engineering teams
Learn and run the distinct implementation playbook for each billing platform, including Centerbase, Litify, and SurePoint. There is no one-size-fits-all deployment, and knowing which steps differ by platform is the job
Triage and diagnose issues before looping in engineering, arriving with a clear, well-scoped problem
Lead change management with the firm: be the face of a workflow change to law firm customers, and drive adoption, not just configuration
Track dozens of small open items across concurrent implementations using systems, not memory
Develop strong opinions about how implementations should run, and manage cross-functional stakeholders to set and align expectations.
Feed what you learn in the field back into the playbook, product, and the sales handoff process
What We're Looking For
2 to 4 years in implementations, onboarding, project management, or client services, ideally in legal tech or a similarly complex B2B environment
Strong project management instincts over deep technical skill. You keep multiple concurrent deployments moving and catch small issues before they compound
An investigation instinct: you run basic diagnostics and scope issues clearly before escalating
Comfort navigating law firm culture and leading change with attorneys and staff — you bring people along with patience and credibility.
Client-facing polish, inside and out. You communicate clearly with external customers and internal teams alike, adjust tone by audience, and treat every audience as a customer
Assertive process ownership. You develop opinions about how implementations should run, voice them, and work with stakeholders across teams to align on the right path
Readiness for hands-on, in-person training to get up to speed. Expect real facetime early on as you learn the platform, the integrations, and how we work
Genuine enthusiasm for AI tools and a track record of finding smarter ways to work
Why Billables AI
We're a lean, high-conviction team building something that actually moves the needle for law firms. This role has real visibility, real influence on product direction, and room to grow as the company scales.
